Last Revised: October 4, 2018

Our Commitment to Online Privacy

At Pinnacle Storage Properties, LLC (“Pinnacle Storage Properties”), we know that you care about how your information is used and shared. This Privacy Policy (“Policy”) explains our privacy practices and your choices when to comes to controlling the way we use your information. We appreciate you trusting us with your information and are committed to processing your information carefully and sensibly.

By continuing to use the services of Pinnacle Storage Properties, you agree to let us use your information in the ways discussed in this Policy. For this reason, it is very important that you read this entire Policy.

Services This Policy Covers

This Policy applies to the online services owned by Pinnacle Storage Properties, including our website, social media accounts and any future online services we develop. This Policy does not cover the practices of companies that Pinnacle Storage Properties does not own. Sometimes, we may display a link to another company’s services. When you click on this link, you are leaving Pinnacle Storage Properties and are no longer covered by this Policy. Always be sure to read the other company’s privacy policy, so that you can understand what they are doing with your information.

What is Personal Information?

Personal Information is any information that may allow for an individual to be personally identified. For example, your name, email address, social security number, phone number, residential address and credit card details are all considered personal information. Other information, such as your interests, economic status, customer number, IP address, geolocation, education, and job title may also be considered personal information if that information, when combined with other information, is used to reveal your identity. 

Personal Information that Pinnacle Storage Properties Collects

Pinnacle Storage Properties only collects personal information from you when you voluntarily consent for us to collect and use it. You voluntarily consent for us to collect and use your personal information by:

  • Registering to be an investor: To register as an investor and gain access to our investor portal you are required to create an investor account through our website or directly through us. To register as an investor, you are required to create a password and also provide us with a username, your legal name, and your email address. All passwords created are encrypted; this means we never see this information. 
  • Directly providing the information to us: You may be asked by Pinnacle Storage Properties to provide specific information so that we can help you with a particular inquiry or you may give information to us on your own accord. Such information may include personal information such as your name, email address, phone number or residential address. For example, you consent for us to use the information you have provided when you reach out to us by email or our social media accounts, when you use the “contact us” form on our website, when you interact with our support or customer service teams, or when you comment on our social media posts. You should also be aware that the comments you make on our social media accounts may also be accessible to the public. 
  • Interacting with our services: You also permit us to collect information such as your IP address, browser type, geolocation, device type, frequency of visits to our online services and network connection type while you use our online services. We use cookies and services such as Google Analytics to help us collect this type of information. We only collect this type of information in anonymized and aggregated forms; this means you are not personally identifiable to us. However, you should be aware that in some circumstances we may be legally required to hand over this information to law enforcement or regulatory authorities, who may then use this information to reveal your identity.

Cookie Policy

Cookies are small files that we transfer to your computer’s hard drive through your browser. We use cookies to help ensure you have the best user experience possible and to give us insight into how we can make improvements to our online services. Cookies can also be used to help ensure that you see advertisements that are relevant to you and your interests. Pinnacle Storage Properties does not use cookies for targeted advertising.

  • Types of cookies we use: We use both session cookies, that are erased once you exit your browser, and persistent cookies, that stay on your device for a set period of time or until you manually delete them.
  • Can I block cookies? Most browsers have an option to stop your computer from accepting cookies altogether or to stop certain types of cookies. As we mentioned, cookies allow for us to provide a number of online features. So, if you do decide to block cookies, our online services (particularly our website) may operate a little strangely.

You can learn more about cookies at

Reasons Pinnacle Storage Properties Collects Personal Information

We NEVER collect your information for the purpose of selling, renting, trading or otherwise abusing it. We only use your information for the following reasons:

  • To personalize our online features and content;
  • To fulfill or enforce a contract that you have entered into with us;
  • To help you efficiently access your information;
  • To improve, monitor and test our services and new products or features;
  • To prevent, investigate and address the misuse of our services;
  • To learn about the types of people that are using our services;
  • To allow you to participate in social sharing on social media;
  • To respond to your inquiries and fulfill your requests;
  • To comply with law enforcement; and
  • To communicate with you about our services, acquisitions, and

Sharing of Personal Information with Third Parties

We only share your information with third parties in the following ways:

  • Other Companies in the Pinnacle Storage Properties Network: Pinnacle Storage Properties is not the only company owned by us. Sometimes we may share information with other in-network companies to carry out our daily business operations and to enable us to maintain and provide services to you.
  • Agents: Sometimes we hire other trusted companies and/or individuals to help us out with tasks. These agents may need your personal information to fulfill the work we have asked them to perform, but they do not have the right to use your personal information beyond what is necessary to complete the requested task.
  • New Owners: In the event that Pinnacle Storage Properties is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We will give you notice before there is a substantial change in our ownership and before any transfer of your personal information occurs.
  • Law Enforcement: We may sometimes be required to share your personal information with law enforcement. We will only share your information when we believe, in good faith, that sharing your information is necessary to protect Pinnacle Storage Properties or users of our services. Examples include, where a legal warrant or subpoena has been issued to us, where we must report information due to a belief that fraud or misuse of our services has occurred, or where our property or safety, or a user’s property or safety, is at risk. In cases of fraud, we may also be required to share your information with investigatory authorities and banks.


  • Emails you can opt out of: At Pinnacle Storage Properties, we love to keep you updated on our services, acquisitions, and If you are receiving these types of emails, it means that you have opted in to receive these emails. Of course, you are always free to opt out of these emails by requesting for us to remove you from our e-mail list.
  • Emails you will not be able to opt out of: There are some important emails from Pinnacle Storage Properties that you will not be able to opt out of. For example, we may notify you that updates have been made to this policy or in the unlikely event that our security safeguards have been breached.

Personal Information Retention and Your Rights

Pinnacle Storage Properties stores and processes all personal information within the United States and only keeps your information for as long as necessary to provide our services. Under the law, you also have the right to request at any time for us to:

  • Give you access to any personal information that we have processed;
  • Correct any personal information that may have been incorrectly processed;
  • Delete your personal information from our storage systems;
  • Transfer your personal information to another service, when technically feasible; and
  • Stop using your personal information in specific ways, by withdrawing the consent you have given us.

If you would like for us to do any of the above, you can contact us using the information provided at the end of this Policy. We will always try to fulfill your requests. However, sometimes we may be required to retain your information, even if you have made one of the above requests, in order to comply with our legal and regulatory obligations. For example, we may be required to keep a history of transactions to report our taxes or may need to retain some information for law enforcement purposes such as fraud monitoring, detection, and prevention.

Keeping Your Information Safe

We are committed to protecting your personal information and have physical, electronic and managerial systems and procedures in place to help safeguard your information. Unfortunately, no system can guarantee complete security. Third-party viruses or security failures may result in your personal information being compromised. You can help prevent unauthorized access to your information by using antivirus software, creating strong passwords and limiting access to your personal computer. In the unlikely event that your personal information is compromised due to a security breach on our end, we will notify you within 72 hours of the breach coming to our attention.

Protection of Children

Our online services are not directed, or intended, for children under the age of 13 years. We do not knowingly collect personal information from anyone under this age limit and delete this information as soon as we become aware of it. If you live outside of the United States, your country may apply stricter age limits. In some cases, even if you are older than 13, you may not be legally allowed to access our online services.

Changes Made to This Policy

We may modify this Policy from time to time. The date at the top of this Policy lets you know when this Policy was last revised. If we make a change to this Policy that we believe materially affects the way we use your information, we notify you of the change via email. It is important to check back here occasionally to make sure you have read the latest policy. By continuing to access or use our services after the policy changes, you allow us to use your information in the way we describe in our updated policy.

Dispute Resolution

We will always try to resolve your concerns about our privacy practices promptly and hope that together we can find a solution without involving costly legal channels. However, if we cannot come to an agreement, by using our online services, you agree to use independent mediation and/or binding arbitration services, rather than formal court proceedings, to have the matter resolved.

Contact Pinnacle Storage Properties

In this Policy, we have tried our best to lay all our privacy practices out on the table for you. However, if you ever have any questions, concerns, requests, or comments about how we use your information, you can contact us by email or mail at:

565 S. Mason Drive, #529, Katy, TX 77450